Privacy and cookies

1. Introduction

This notice applies to Daisy Corporate Services’ (DCS’) webstore. When we refer to “we”, “our” or “us” we are referring to Daisy Corporate Services Holdings Limited of Lindred House, 20 Lindred Road, Brierfield, Nelson, BB9 5SR (Company No. 11508216) and its subsidiaries or any of them as the context so requires.

We take data protection seriously and safeguarding the privacy of our webstore visitors is important to us. This notice sets out the basis on which any personal information we may hold about you will be processed by us and describes how we use cookies and how you can manage them.

We regularly review this notice and any changes will be posted on our webstore.

Any links from our webstore to other websites are provided merely for your convenience and do not imply our endorsement of the content or the provider. If you follow a link to any of these websites, you do so at your own risk and we do not accept any responsibility or liability for the content of such websites.

DCS pays a data protection fee under the Data Protection (Charges and Information) Regulations 2018 and our key registration number is Z8334472.

By using our webstore, you are confirming to us that you understand and accept that your personal information may be used by us in the manner described below.


2. Information we may collect about you and why

We will not process more information about you than is necessary. We may process the following data about you:

  • your name and business contact details, such as your address, telephone number and email address
  • account details such as username and password and payment details
  • details about any products you have bought from us
  • any information provided when you report a problem with our webstore
  • your communications with us (including email and phone conversations)
  • your responses to any surveys you may complete
  • details of your visits to our webstore including, but not limited to, cookie data, traffic data, location data, weblogs and other communication data and the resources that you access
  • information used to verify your identity such as photographic ID or data obtained via a credit reference check

Special category data, such as data about your racial or ethnic origin, your physical or mental health or your religious beliefs, and data relating to criminal convictions and offences require additional protection. We try to limit the circumstances in which we collect sensitive personal data of this kind and will only process this type of data with your explicit consent.

The provision of some data is a contractual requirement or a requirement necessary to enter into a contract. You are not obliged to provide this data, but if you do not, then we may be unable to enter into a contract with you or fully perform the contract we have entered into with you. In some cases, it may lead to the termination of your contract with us.

We will collect this information directly from you and from third parties, such as your employer and credit reference agencies.


3. Uses made of the information

We may use information held about you in the following ways:

  • to process your order
  • to provide you with information about products or services that you request from us or which we feel may be of interest to you
  • to audit the usage of our webstore
  • to carry out our obligations arising from any contract entered into between you and us or take steps to enter into a contract with you
  • for training purposes, quality assurance or to record details about the products and services you order from us
  • to satisfy and meet our legal and regulatory requirements
  • to allow you to participate in interactive features of our services, when you choose to do so
  • to notify you about changes to our products and services
  • to carry out credit and fraud prevention checks
  • to carry out market research
  • to defend or bring claims
  • to improve our business and the products and services we offer
  • to ensure that content from our webstore is presented in the most effective manner for you and for your computer

We can only use your personal data if we have a proper reason for doing so. We will only use your data for one or more of these reasons:

  • To fulfil a contract we have with you or take steps in order to enter into a contract with you
  • If we have a legal duty to use your data for a particular reason
  • When you consent to it
  • When it is in our legitimate interests

 

Legitimate interests are our business or commercial reasons for using your data, but even so, we will not unfairly put our legitimate interests above what is best for you. Where we use your data for market research, training, credit reference and fraud prevention checks, defending or bringing claims, improving our business, products and services and sending some types marketing, we do so because it is in our legitimate interests of developing and running an efficient and effective business.

We will only retain your personal data for as long as is necessary. The retention period will vary depending on the type of personal data concerned. In order to determine the retention period we take into account the nature of the personal data, the purpose(s) for processing it, your relationship with us, any legal and regulatory requirements and any industry standards and guidelines. If you have previously held an account with us and return we may link your data to your previous account, which will also affect the retention period. Once we no longer need your personal data, it will be securely destroyed.


4. Disclosure of your information

DCS is part of the Daisy Group of companies and we may disclose your personal information to any member of the Daisy Group of companies.

We may disclose your personal information to third parties if we are under a duty to disclose your personal information in order to comply with any legal or regulatory obligation; in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our customers or others. This includes sharing information with third parties in order to assist with the services and products we are providing, such as Stock in the Channel, business partners, network operators, manufacturers, customer service providers, credit and fraud protection agencies, survey platform providers and payment transaction services. In the event that the business is being sold, merged, reorganised or similar we may disclose your data to prospective buyers.

Where we share your personal data with other organisations, we will take all reasonable measures to make sure it is properly protected, as far as is possible.


5. Transfers of data outside of the EEA

In order to provide you with requested products and services we may need to transfer your personal data outside the European Economic Area (EEA). Where such transfers do occur, we will ensure your personal data is protected in a manner that is equivalent to the way it would be protected within the EEA and in accordance with this Privacy & Cookies Notice. We will only make such a transfer where:

  • A decision has been made by the European Commission that a place provides adequate protection for your personal data; or
  • We have put appropriate safeguards in place to protect your personal data such as standard contractual clauses; or
  • We rely on a specific ground for the transfer (called a derogation), such as your consent.

If you would like details of the specific safeguards in place, please contact us using the contact details at the end of this notice.


6. IP addresses and cookies

6.1 IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


6.2 Cookies

Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your device.

We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.

Our webstore uses cookies to recognise your device and store information about your preferences or past actions, which help make your future webstore visits to us more efficient. Save for the use of cookies, we do not automatically log data or collect data. You can set your computer browser to reject cookies but this may preclude your use of certain parts of our webstore.

Some cookies are essential to using the webstore and others improve user experience of the webstore. Below are some examples of how we use cookies to do this:

  • To gather information which allows us to identify your platform and record enquiries so we may improve customer experience and identify issues on the webstore
  • To help ensure you are provided with correct and useful information during your visit to our webstore
  • To collect data which allows us to improve our services based on your purchases and webstore usage

For more information about cookies please visit http://www.allaboutcookies.org/


6.3 Cookies in use

The cookies we use, the reason for using them and the duration for which they are stored, are as follows:

First-party cookies are cookies that belong to the same domain that is shown in the browser's address bar (or that belong to the sub domain of the domain in the address bar).

Cookie Name        

More Information

Duration/Expiry

mage-messages

Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages.

Session

form_key

A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery.

Session

PHPSESSID

The PHPSESSID cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie.

Session

STUID

This cookie identifies a unique browsing session

Session

product_data_storage

Stores configuration for product data related to Recently Viewed / Compared Products.

Session

recently_compared_product_previous

Stores product IDs of previously compared products for easy navigation.

Session

recently_compared_product

Stores product IDs of recently compared products.

Session

recently_viewed_product_previous

Stores product IDs of recently previously viewed products for easy navigation.

Session

recently_viewed_product

Stores product IDs of recently viewed products for easy navigation.

Session

section_data_ids

Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.

Session

mage-cache-sessid

The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true.

Session

mage-cache-storage-section-invalidation

Forces local storage of specific content sections that should be invalidated.

Session

mage-cache-storage

Local storage of visitor-specific content that enables ecommerce functions.

Session

mage-translation-file-version

Tracks the version of translations in local storage. Used when Translation Strategy is configured as Dictionary (Translation on Storefront side).

Session

mage-translation-storage

Stores translated content when requested by the shopper. Used when Translation Strategy is configured as “Dictionary (Translation on Storefront side)”.

Session

Store

Tracks the specific store view / locale selected by the shopper.

365 days

STVID

This cookie identifies a unique returning visitor.

365 days

We may from time to time add different cookies to test systems to make your user experience better. We will not use or keep any of the data captured during these trials.


6.4 Your consent to our use of cookies

On our webstore there is a notice that tells you that we use cookies and provides a link to this Privacy and Cookies Notice to demonstrate how we use cookies and how you can change which cookies you choose to accept.

If you click ‘accept’ you are providing your consent to those cookie settings and unless and until you change your settings, you’ve agreed to them. Additionally, if you change the settings using your browser settings, you are giving your consent to our use of those cookies which you have not disabled.


6.5 How to reject and manage cookies

You can choose not to allow cookies in your browser settings. How you do this will depend upon the browser you are using. More information on cookies, their use and how to accept or reject them can be found at www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

As our cookies are largely aimed at improving the user experience on the webstore, you may find that if you block certain cookies you may experience deterioration in the service you receive.


7. Your rights and how to contact us

Data protection legislation provides you with the following rights regarding your personal data:

  • The right to access a copy of the personal data we hold about you (commonly known as a subject access request (SAR))
  • The right to rectify the personal data we hold about you where it is inaccurate or incomplete
  • The right to have the personal data we hold about you deleted (commonly known as the right to be forgotten)
  • The right to restrict the way we use your personal data
  • The right to data portability e.g. to get your personal data from us in a commonly used and machine readable format or ask us to transfer it to another organisation
  • The right to object to the way we process your personal data

You can access and amend some data and opt out of marketing by using our privacy centre or logging into your account. 

In addition to these rights, if you gave us consent to use your data e.g. so that we can send you marketing emails, you can withdraw your consent at any time and free of charge.  Information on how to do this is on each marketing email you receive as well as the preference centre. 

Often, how we deal with data subject rights will be through our business as usual processes. There are some rights that we will always comply with, such as an objection to receiving direct marketing. However, we are not obliged to comply with all requests we receive. If there is a legitimate reason why we cannot comply with a request you make, for example a legal requirement may mean we have to keep your data even if you have requested that we delete it, we will let you know. We aim to respond to you within one month of receiving your request. However, we are permitted to extend this timeframe by an extra two months, where necessary. If this is the case, we will let you know within a month of receiving your request.

We will not charge you for exercising your rights, unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable fee for our administrative costs or refuse to act on your request.  We may also charge a reasonable fee for additional copies of data. We may require identification from you before we can consider your request. If identification or a fee is required or we are refusing to act on your request, we will let you know without undue delay.

If you have any queries about this notice or would like to exercise any of your rights you can contact our Data Protection Officer at regulatory@daisygroup.com or at Lindred House, 20 Lindred Road, Brierfield, Nelson, BB9 5SR.

Whilst we always endeavour to resolve your concerns, you also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner. Please visit the Information Commissioner’s Office’s website for more information on how to do this – www.ico.org.uk

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