Dead on Arrival
Out of box failure known as Dead on Arrival (DOA) - manufacturers will exchange items that fail within a defined time period specified in their inbox documentation. This documentation will give you the relevant contact details to create that Case ref. Once a unit has a DOA ref Daisy can successfully arrange collection of the DOA unit and supply of a replacement. Note DOA units should be returned in the original packaging.
Outside of Dead on Arrival
Warranty outside of the DOA period is satisfied directly with the manufacturer who will ask you for proof of purchase, which is usually your invoice from us.